Education, Events and Resources
Education
Complaint Handling Forum
The Commonwealth Ombudsman Complaint Handling Forum is an annual event held by the Office.
You can find out more on our Complaint Handling Forum page.
Public Interest Disclosure e-learning
The PID e-learning module will teach you about what a PID is, how you can make one, the protections that are available to disclosers and the process of a PID investigation.
If your agency would like to use the PID e-learning module as a part of your educational tools, we suggest you talk to your LMS administrator to ensure the correct publishing standard of the module is selected for downloading.
Events
You can check here for any upcoming events that we will be participating in.
Commonwealth Ombudsman Attends the Geelong Disability Expo, 20 June 2025
The Office of the Commonwealth Ombudsman is pleased to be attending the Geelong Disability Expo on Friday 20 June 2025 at the Geelong West Town Hall.
Event Details:
What: Geelong Disability Expo
When: Friday 20 June 2025
Where: Geelong West Town Hall, 153 Pakington St Geelong West
Time: 10am - 1pm
This free community event brings together people with disability, carers, families, and service providers to connect and explore a wide range of services available in the Barwon South West Victoria region.
Our team will be available throughout the event to chat with the public and service providers about:
- the role and services of the Office
- how to make a complaint about an Australian government agency and some private providers.
We look forward to connecting with attendees and sharing how the Office of the Commonwealth Ombudsman works to help people and improve government.
Resources
Here you will find a number of helpul recoursed you can use.
- Visit our Publications page
- Download our Complaint Handling Better Practice Guide
- Automated Decision Making Better Practice Guide
- Read our Insights reports
- Utilise our agency Self-Assessment Tool for Complaint Handling